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Open Wave is the developer and supplier of leading edge workforce management software solutions for forecasting, scheduling and training management. The solutions cover custom-designed and expertly implemented software packages specialising in workload forecasting, roster production and management, and training management.
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PRODUCT AND SERVICE CLASSIFICATION(S)
| Workforce management software (forecasting and scheduling) for the contact centre industry.
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 SAMPLE CUSTOMERS
| Country Energy
Integral Energy
AAMI Insurance
MBF
Vodafone
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| SAMPLE FUNCTIONALITY
| Forecasting interactions
Rostering and scheduling
Realtime adherence
Web-based agent interaction
Management reporting
Performance optimisation
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| PARTNER ORGANISATIONS
| Avaya
Nortel
Cisco
Concerto
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PRIMARY ADDRESS
| 6/120 Cambridge Street
Collingwood Vic 3066
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| | CONTACT NUMBERS
| 03 9418 6200
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OTHER LOCATIONS
| Sydney, London,
Milton Keynes
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| | TECHNICAL ENVIRONMENT
| Microsoft .NET/VB
Oracle, SQL, DB2
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PROFESSIONAL ORGANISATION MEMBERSHIPS
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